Managed IT Services
If you're dealing with resource shortages, increasing workloads, or specialist skills gaps, our Managed Services provide expert support that scales with your organisation.
We help ensure users have reliable access to the technology they depend on. Whether you need an expert to call on when issues arise or ongoing support for specific technologies, we work alongside your existing team to strengthen and enhance your IT capability.
Our experienced UK-based technicians deliver all services through an ITIL-aligned ITSM platform, providing high-quality support and reliable service delivery aligned to agreed SLAs.
Popular service moules include:
3rd Line Support - Client, Cloud and Infrastructure
A helping hand when you need it.
Remote Monitoring
Using RMM software to monitor your network – choose to have alerts sent to you, or opt into our triage and resolution services.
Proactive Health Checks
Hands-on time to check the status and performance of your systems.
Wired and Wireless Support Service
We can manage a key part of your infrastructure in a simple subscription covering hardware, licences and support.
Virtualisation Support Service
Managing your physical server infrastructure and hypervisors to free up time to focus on server and client management.
Baseline Assessments
Our audits give a balanced view of the state of IT across over 20 technologies.
Converge Assist Packages
Converge Assist provides access to flexible IT support, delivered remotely or on-site when you need it most. Whether you're covering staff absence, managing increased demand, or need specialist expertise, our experienced engineers can provide the additional resource and knowledge to keep your IT services running smoothly.
Key features:
- 1st and 3rd line remote and on-site support
- Rapid-response engineer visits
- Self-service support portal for staff
- Flexible cover to maximise uptime and productivity
End-to-end Device Lifecycle Management
Managing devices goes far beyond simply purchasing hardware. It’s everything in between – from getting devices into user’s hands quickly and securely, keeping them secure, supported, and performing at their best, right through to refresh or recycling.
Each stage requires significant time, budget and expertise, and for many organisations, this creates strain on IT teams. Our Device Lifecycle Management (DLM) service removes that pressure, and is designed to give IT teams a more efficient way to manage devices, end-to-end.
Converge’s Managed Services provide reliable remote and on-site support to keep your IT systems running smoothly. With tailored service packages built around your needs, you can close skills gaps, stay compliant and extend the capabilities of your team.
End-to-end support, your way
Whether you need end-to-end support or just a helping hand in specific areas, we’ll flex
to fit.
Choose the services you need:
- Device sourcing and financing
- Build, configuration and white-glove deployment
- Secure deployment and rollout
- Ongoing management, security and updates
- Fast repair and replacement
- End-of-life refresh secure recycling
Why choose Converge's Managed Services?
Flexibility
As your organisation evolves, so do your technology needs. Instead of stretching internal teams or delaying projects, you can scale support and capabilities on demand.
Expertise
Access a dedicated team of certified specialists who stay ahead of emerging technologies. Your organisation gets robust, responsive support without the complexity and expense of internal recruitment, training and retention.
Resilience
Service continuity is essential to any organisation. Our Managed Services help you to avoid single-points-of-failure caused by staff absence or resource shortages. We provide consistent coverage, rapid response and the peace of mind that your organisation is always supported.
