Help Centre and Frequently Asked Questions
- Customers with a Microsoft/365 account will be instructed to sign in to Microsoft then follow the 2FA setup.
- Users without a Microsoft/365 account will be instructed through the process of account verification followed by the 2FA setup.
Standard Delivery is £6 to the UK.
Orders are despatched with one of our network of delivery partners. You will receive a despatch notification email with tracking details.
We do not currently ship outside of the UK. We ship to the UK mainland, Isle of Man, Scottish Highlands and Islands only.
To receive your order in time for Christmas please order by Friday 19th of December 2025.
Deliveries will still be made over the Christmas period, but please allow an extra 3-5 days.
Our offices will be closed from the 24th December to the 2nd January 2026.
Once we have recieved your parcel, your goods will be passed onto our returns team to be processed and checked. Refunds are issued within 7 working days of receiving your parcel and can take up to 5 working days to show in your account.
Engagement messenger allows the user of an organisation account to access our support services while logged in, and without the need to call Converge UK.
You can access Engagement Messenger while logged into your organisation account by clicking the blue chat icon in the bottom right of your screen.
There are 4 key areas of Engagement Messenger to help you access the core support services of Converge UK. These are:
- Search the Converge UK knowledgebase
- Raise a support case
- View your support cases
- View your managed assets
The Converge UK Knowledgebase is collection of support information designed to help you answer questions you may have about your devices, such as hardware, software, updates and more.
From Engagement Messenger, use the search bar under the “Search for answers” heading.” Type in your search query and the Converge UK knowledgebase will show you all the topic relating to your search query.
We accept payment from PayPal, Credit and Debit cards as well as payment on account for approved customers.
Please email us at [email protected] with details of the code you have received, and the products you are trying to use it on.
Discount codes issue for the Stone Refurb website cannot be used on www.convergetp.co.uk
Sorry, we are not able to retrospectivly apply discount codes once an order has been placed.
If you are a business customer you be sent a copy of your invoice after your order has despatched.
Other customers can request an invoice from our customer care team by clicking the contact link in the footer.
Yes. Stone 360 is being replaced and will be disabled in due course. Please download Converge 360 from the App Store or Google Play.
No. Please download the Converge 360 app from the App Store or Google Play for free.
If you’re an existing customer, just tap ‘Forgot password’ and update your password using your current email address. All your organisation details will transfer to the new app.
No, but your data is available at your request. Your account manager can publish historic documents to the Documents area in the app at your request.
Yes they can. If you require assistance creating a new order our team are available to assist.
Yes, our commitment to the environment is unchanged.
We plant one tree for every IT recycling collection through our partner, Ecologi.
Please note, for any collections currently in progress, these reports may take up to 25 days to transfer over to your Converge 360 account.
We include a detailed specification, just below the picture in the full listing information for the item.
If you would like advice regarding any of our products, please contact us via our live chat service or email us at [email protected], we will be more than happy to help. Our opening hours are Monday - Friday 9am - 5pm.
If you have an account manager please contact them directly for assistance.
Sorry you have had an issue with your current catalogue view. Please contact your account manager directly and they can look into this for you.
Please contact our technical support team on 01785 786783, or email [email protected]
Have your device at the ready, and they can help trouble shoot via remote assistance as well over the phone and via email.
I am sorry but this not a service we currently we offer.
Business customers should contact their account manager for help.
Your repair will take up to 10 working days, if your device is being returned to us for repair. If there are any issues with your repair, a member of the team will be in touch to discuss this with you.
Please contact our Technical Support Team for more advice on this.
Once your order has been despatched, you will receive an despatch confirmation from us.
You will also receive an email and/or a text from our delivery partner to advise of your delivery date and time slot (depending on the delivery company).
Windows 10 or 11 will automatically activate when you agree to Microsofts End-User License Agreement (EULA) and sign into your Microsoft account. This is an OEM licence and can only be assigned to this device.
Unfortunately, once an order is placed we are unable to alter it.
If you would like to cancel, please read the section on cancelling orders.
Sorry to hear your order is not as expected, please contact our technical support team on 01785 786783, email [email protected].
Please contact our technical support team on 01785 786783, or email at [email protected], have your device at the ready, they can help trouble shoot via remote assistance as well over the phone and via email.
If you do need to contact us, we're here 5 days a week, Monday to Friday, 9am to 5pm. If you want to get in touch, just click the live chat button to talk directly to one of the team. If you have an account manager please contact them directly.
Yes.
You can Live Chat with us during business hours by clicking the green speech bubble icon on the bottom right of our website.
Please get in touch with us using the website customer contact form, and we will forward your request to the correct account manager. You also use the live chat function.
Online is what we do best at Converge as this way, we can best handle your customer care enquiries. By visiting our live chat page, you will be able to have your queries resolved quicker. We don't have a call centre, so we're not set up for a high volume of telephone calls. You can chat to us right away by using our live chat service.
Sorry to hear you have had an issue, if you would like to log a complaint please contact our customer care team via email [email protected], with any order information and as much details as possible for us, so we can look into the matter for you.
Yes, we do supply an IT Recycling Service when ITAD is not possible.
Read more about our IT Recycling Service
We're Cyber Essentials and Cyber Essentials Plus certified and compliant with ISO/IEC 27001. All of our policies, procedures and operations comply with the ICO-approved ADISA-8 standard. We use Ministry of Defence standard, NIST-approved data erasure software called Blancco to wipe data to UK GDPR guidelines.
We hold several permits and accreditations:
- We are an Environment Agency registered waste carrier.
- We're Valpak certified as a zero-waste-to-landfill company.
- Our Stafford site holds an environment permit issued by the Environment Agency and our Bathgate site operates under exemptions registered with SEPA.
- We're compliant with ISO 14001.
Our certificates and permits can be found on our Accreditations page.
In accordance with the European Directive on Waste Electrical and Electronic Equipment (WEEE 2012/19/EU) & the WEEE Regulations 2013, we provide a WEEE Certificate of Disposal document that certifies that equipment was collected as waste under the Identifier ITAD (Information Technology Asset Disposal), and has now been correctly consigned to a duly-licensed operator and that the customer’s obligations in this regard have now been successfully discharged.
In addition waste transfer notes and hazardous waste consignment notes will be provided, where applicable.
All recycling assets are completely traceable through our system. You’ll get a certificate of disposal and detailed social value reports.
If your equipment is reusuable and qualifies you may be eligible for rebates. We'll discuss this when you book your collection and if you need expert help removing IT assets and infrastructure we provide deinstallation and asset management services.
Our support team is still on hand to help. You can contact them at [email protected]
Your DinoPC.com account will not work on convergetp.co.uk however you can create a new account here. Alternatively, you can checkout as a guest.
