Microsoft Cloud Solution Provider (CSP)

Smarter Microsoft licensing. Ongoing value. One trusted partner.

Contact us about Microsoft CSP Licensing
A Converge Employee helping a customer solve their Microsoft CSP licensing needsA Converge Employee helping a customer solve their Microsoft CSP licensing needs

As a Microsoft Cloud Solution Provider (CSP), we help organisations buy, manage, optimise, and support Microsoft cloud services all from a single, accountable partner.

Whether you are:

  • Moving away from an Enterprise Agreement (EA)
  • Reviewing licensing costs
  • Migrating to Microsoft 365
  • Or looking for ongoing optimisation and managed support

We make Microsoft licensing simpler, more cost effective, and better aligned to how you actually work.

What is Microsoft CSP?

Microsoft’s Cloud Solution Provider (CSP) programme allows organisations to purchase Microsoft cloud services on a flexible, subscription-based model, with added value from a trusted partner.

Unlike traditional volume licensing, CSP provides:

  • Monthly, annual and tri-annual subscription options
  • The ability to scale licences up or down
  • A single provider for licences, billing, and support
  • Ongoing optimisation rather than point in time renewals

Most importantly, CSP shifts the focus from “buy and forget” to continuous value and governance.

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Why work with Converge as your CSP partner?

We act as your single, trusted point of contact for Microsoft cloud licensing, support, and ongoing optimisation, removing complexity and giving you clarity and control over your Microsoft investment.

One Partner

You deal with us, not Microsoft call centres or multiple suppliers. We own the relationship, coordinate everything on your behalf, and remain accountable throughout the lifecycle.

Consolidated billing

Your Microsoft licences and associated services are brought together into one clear, predictable monthly invoice.

Licence optimisation

We don’t just supply licences we actively work with you to ensure:

  • Users are licensed correctly
  • Over provisioning is avoided
  • Unused services are retired
  • SKUs are aligned to real world usage

Ongoing optimisation is built into how we work.

Expert Microsoft guidance

Our licensing specialists help you navigate complexity, changes in Microsoft policy, and evolving security and compliance requirements translating Microsoft’s model into practical decisions.

Productivity & Collaboration

  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Exchange Online
  • Microsoft Viva

Security & Identity

  • Microsoft Entra ID
  • Conditional Access
  • Multi Factor Authentication (MFA)
  • Microsoft Defender
  • Zero Trust / Secure Access

Compliance & Data Protection

  • Microsoft Purview (Compliance)
  • Information Protection
  • Data Loss Prevention (DLP)
  • eDiscovery / Legal Hold

Device & User Management

  • Microsoft Intune
  • Endpoint Manager
  • Device Compliance
  • Windows Autopilot
  • Entra Device Identity

Certified Microsoft expertise you can trust

Our Microsoft accreditations demonstrate our commitment to best practice, ongoing training, and delivering real value from Microsoft cloud services.

Basic Support

The Core Licensing bundle provides access to Microsoft 365 CSP subscriptions, enabling organisations to include as standard with all licensing bundles. Basic Support provides essential assistance to ensure clients can confidently manage their Microsoft 365 environment.

This tier offers:

  • Support with subscription provisioning, licence assignment, and access to our self-service portal for day-to-day management
  • Escalation to Microsoft where necessary, ensuring issues are resolved efficiently and in line with CSP programme standards

Designed for organisations that prefer a self-managed approach, Basic Support still offers the reassurance of expert guidance when it’s needed most — backed by Converge UK’s commitment to responsive, reliable service.

Essential Support

Essential Support is designed for organisations that want more than just reactive assistance. It offers a proactive, structured approach to managing Microsoft 365.

This tier includes:

  • Up to 20 support incidents or 10 hours of technical assistance, covering a wide range of issues from user provisioning and troubleshooting to configuration guidance and best practice advice
  • Annual licence optimisation review, helping to ensure you’re using the right mix of licences and avoid unnecessary spend

Essential Support strikes a balance between flexibility and value, giving clients access to expert help when they need it most, while also supporting long-term efficiency and strategic planning.

Enhanced Support

Enhanced Support is our most comprehensive support tier, designed for organisations that require a high level of responsiveness, strategic oversight, and hands-on assistance.

This tier includes:

  • Up to 80 support incidents or 40 hours of technical support, covering everything from troubleshooting and configuration to user onboarding and change management
  • Bi-annual licence optimisation reviews, helping ensure your Microsoft 365 environment remains cost-effective, compliant, and aligned with business goals

Enhanced Support is ideal for organisations with larger or more complex environments, or those seeking a true partnership in managing their Microsoft Cloud Services all backed by the expertise and reliability of the Converge UK Support Desk.

Microsoft 365 as a Service

For organisations seeking a hands-off, fully managed experience, our Microsoft 365-as-a-Service offering delivers end-to-end management of your Microsoft 365 environment. 

From user onboarding and licence provisioning to security configuration, policy enforcement, and ongoing administration, this service ensures your Microsoft 365 tenant is optimised, secure, and aligned with best practices. 

Delivered by our UK-based team, this managed service removes the burden of day-to-day management, allowing your internal teams to focus on strategic initiatives while we take care of the operational details. 

If you’re looking for a true partner to manage your Microsoft Cloud Environment, speak to us today to learn more about how this service can be tailored to your organisation.

Microsoft Co Pilot PC LogoMicrosoft Co Pilot PC Logo

Copilot Readiness Assessment

This service provides a structured assessment to prepare your Microsoft 365 environment for Copilot deployment. It includes technical inspection, business alignment, and strategic planning to ensure your organisation is ready to maximise the benefits of Copilot.

A person at Converge helping a customer on the phoneA person at Converge helping a customer on the phone

Migration and Professional Services

Seamless software migration is critical to maintaining operational continuity, enhancing performance, and unlocking new capabilities. Our Software Migration Services are designed to help businesses transition from legacy systems to modern platforms with minimal disruption and maximum value.

Would You Like To Know More?

Contact us today to discuss your Microsoft CSP Licensing
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